RETURNS & REFUND POLICY

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused.
• Be in its original packaging.
• Have all seals intact and unbroken.
• Be in a condition suitable for resale.

For hygiene and safety reasons, we cannot accept returns of any product that has been opened, used, or where the protective seal has been broken, unless the item is faulty or damaged upon arrival.

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged, or incorrect.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method. Please allow 2–5 business days for the funds to appear in your account, depending on your payment provider.

Original delivery charges are non-refundable unless your item is faulty or sent in error.

Faulty or damaged items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery at support@problogroup.com. Where possible, please include your order number and photographs of the issue so we can resolve it as quickly as possible.

Exchanges

We do not offer direct exchanges. If you require a different item, please return your original purchase for a refund (subject to our returns policy) and place a new order.

Return address

Please contact us before returning your order so we can provide return instructions.

Returns should be sent to:
FARFILL - PRO BLO
Rowley Rd, CV3 4FR
Coventry
United Kingdom

Questions about returns?

If you have any questions regarding returns or refunds, please email our Customer Support team at support@problogroup.com.